Refund and Return Policy

Overview

Moira Milano, a brand of “Sambhavi Nexus Co” As an Indian feminine-impersonating clothing brand inspired by the fashion capital of Milan, we are committed to offering an exceptional shopping experience. Our Return and Refund Policy ensures customer satisfaction while maintaining
the integrity and quality of our products. Please read the following carefully to understand our return and refund processes.

1. Eligibility for Returns

Moira Milano accepts returns on most items, provided they meet the following conditions:

• • • Condition of the Product:

      The item must be unused, unwashed, and in its original packaging, with all tags, labels, and accessories intact.

  • • Timeframe:

      Returns must be initiated within 7 days of the delivery date.

    • Product Category Exceptions:

      Items marked as final sale (beyond 7 days from the date of delivery date), customized products, intimate apparel, or items under personal use categories (e.g., lingerie, swimwear, or undergarments) are not eligible for returns.

Note 1: Moira Milano reserves the right to refuse returns if the returned item does not meet the above conditions.

Note 2: We accept all returns strictly against exchange, after receiving the product we will issue a credit note and will send it to your email which must be used within 3 months from the issue date.

2. Return Process

To initiate a return:

A. Submit a Return Request:

• • • Visit the “Return and Refund” section on our website and fill out the Return
      Request Form here after RRF with your order details, reason for return, and
      relevant product information.

  • • Alternatively, you can contact our Customer Support team at support@moiramilano.com to request a return. 

B. Approval Process:

• • • Once your request is received, our team will review the submission. You will receive an email confirming whether your return has been approved within 48 hours.

3. Non-Returnable Items

The following items are not eligible for returns:

• • • Customized or Personalized Items:

      Items that are customized or made-to-order according to your specific requests are non-returnable.

  • • Intimate Apparel:

       For hygiene reasons, intimate items such as lingerie and undergarments cannot be returned or exchanged.

    • Sale Items:

      Items purchased during a sale or promotion are considered final and cannot be returned or exchanged unless defective.

4. Refund Policy

Moira Milano offers refunds under the following circumstances:

• • • Condition of Return:

      Once the returned item is received and inspected, you will be notified of the status of your refund. If approved, the refund will be processed.

  • • Refund Method:

      Refunds will be issued using the same payment method that was used to make the purchase. This includes:

      • Credit/Debit Cards:
         Refunds will appear in your account within 7-10 business days after processing.

      • UPI or Wallets:
        Refunds will be credited within 5-7 business days.
      • Store Credit:
        You may opt for store credit, which will be issued to your Moira Milano account and can be used for future purchases.

    • Partial Refunds:

      In some cases, only a partial refund may be granted, such as when the product is returned after the 7-day window but still in acceptable condition. These decisions will be made on a case-by-case basis.

6. Defective or Damaged Items

If you receive an item that is defective, damaged, or significantly different from what was described on the website, please notify us immediately via support@moiramilano.com or the “Contact Us” page.

We will arrange for the return of the defective item and offer a replacement or full refund, including any shipping costs incurred. All defective product claims must be submitted within 7 days of receiving the product.

7. Late or Missing Refunds

If you haven’t received your refund after the processing time:

• • Check your bank account or payment provider:

    Some banks and payment gateways take longer to process refunds.

• • Contact Your Bank:

    Processing time may vary between financial institutions. We
    recommend checking with your bank for any pending refunds.

  • Contact Us:

    If you’ve done all of the above and still haven’t received your refund, please reach out to us at support@moiramilano.com

8. Contact Us

For any further questions or assistance regarding returns or refunds, please contact our customer care team:

Moira Milano (A brand of “Sambhavi Nexus Co.”)
Email: support@moiramilano.com
Phone: [Your Contact Number]
Customer Support Hours: 1000HRS to 1700HRS for 6 working days a week starting from Monday to Saturday.

Note: Public/National Holidays may require additional 24 hours slot to respond to your query.

 

Last Updated: December 15th, 2024

Need help?

Contact us at support@moiramilano.com for questions related to refunds and returns. Customer Support:

 

This Return and Refund Policy ensures that Moira Milano customers can shop confidently, knowing their purchases are backed by fair and transparent policies. We strive to offer a smooth return process while maintaining the high standards of quality and service that reflect our Milan-inspired brand values.