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Privacy Policy
Overview
Moira Milano, a brand of “Sambhavi Nexus Co” is an Indian feminine-impersonating clothing brand inspired by the cutting-edge fashion principles of Milan, Italy. We take great pride in offering a unique shopping experience for our customers through our exclusively online store. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website, in compliance with applicable Indian laws, including the Information Technology Act, 2000, and relevant international standards such as the General Data Protection Regulation (GDPR) for European visitors.
By using our website and services, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
Moira Milano collects the following types of information to provide a seamless and personalized shopping experience:
A. Personal Information
We collect personal details that you provide during account registration, product purchase, or when subscribing to our services:
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Identity Information:
Your full name, contact details, date of birth, gender identity or preference and email address.
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Payment Information:
Payment methods (credit/debit card information, UPI details, etc.), billing address, and transaction details.
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Shipping Information:
Delivery addresses and contact details are needed to fulfill orders.
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B. Usage Data
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Device Information:
IP address, browser type, operating system, device type, and language settings.
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Website Behavior:
Pages visited, time spent on each page, click patterns, and shopping cart activity.
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Cookies:
We use cookies to track your preferences, enhance your experience, and analyze website traffic.
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2. How We Use Your Information
Moira Milano uses your personal information for the following purposes:
A. Service Delivery
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Order Fulfillment:
To process and ship orders, and handle returns or exchanges.
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Payment Processing:
To process payments securely via trusted third-party payment gateways.
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Customer Support:
To respond to your queries, provide assistance, and resolve any service issues.
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B. Personalization
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Tailored Shopping Experience:
To recommend products based on your preferences, past purchases, and browsing history.
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C. Marketing
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Promotional Materials:
To send newsletters, special offers, or updates about new product releases (with your consent).
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Social Media and Targeted Ads:
To provide relevant advertisements based on your interactions with our website.
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D. Compliance
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Legal Obligations:
To comply with local laws and tax regulations, including responding to legal requests or regulatory requirements.
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3. How We Share Your Information
We do not sell your personal data to third parties. However, we may share information in the following scenarios:
A. Third-Party Service Providers
We work with trusted third-party service providers to help us operate our business, including:
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Payment Gateways:
To Securely process your payments.
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Logistics Partners:
For shipping and delivering your orders.
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Analytics Providers:
Understanding website usage to improve our services.
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B. Legal Compliance
We may disclose your information if required by law, in compliance with court orders, or in connection with legal proceedings.
C. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, subject to the same privacy protections outlined here.
4. Your Rights
As a customer of Moira Milano, you have the following rights concerning your personal data, under Indian
law and GDPR-like protections for international customers, including those in Europe:
A. Right to Access
You can request access to your personal information and ask how it is used and shared.
B. Right to Rectification
You can request corrections to any inaccurate or incomplete data.
C. Right to Erasure (Right to be Forgotten)
You can request the deletion of your personal data, subject to legal and operational considerations.
D. Right to Restrict Processing
You can request a limitation on how we use your personal information, especially during disputes about accuracy.
E. Right to Object
You have the right to object to the processing of your personal data for direct marketing or other non-essential purposes.
F. Data Portability
You can request the transfer of your personal data in a commonly used, structured format to another service
provider.
To exercise these rights, please contact us at legal@moiramilano.com
5. Data Security
We prioritize the security of your personal information and employ various measures to safeguard it:
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Encryption:
All sensitive information is encrypted using SSL (Secure Socket Layer) technology.
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PCI DSS Compliance:
Our payment systems follow the Payment Card Industry Data Security Standards to ensure secure processing.
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Access Controls:
Personal data is only accessible by authorized personnel within Moira Milano.
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However, no system is 100% secure, and we cannot guarantee absolute security. Users are advised to take precautions such as using strong passwords and keeping their account information confidential.
6. Data Retention
We retain your personal data for as long as it is necessary to provide our services, fulfill legal obligations, and resolve disputes. Once your data is no longer required, we will either delete it securely or anonymize it to prevent any identification.
7. International Data Transfers
Since Moira Milano operates online and may have customers from around the world, including Europe, we take measures to ensure that personal data transferred outside India is protected by standard contractual clauses or binding corporate rules, in compliance with GDPR requirements.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected such data, we will take steps to delete it immediately.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. You can manage or disable cookies through your browser settings, but doing so may limit certain functionalities of the website.
10. Changes to This Privacy Policy
Moira Milano reserves the right to update or change this Privacy Policy at any time. We will notify you of any material changes via email or a prominent notice on our website. Continued use of our website and services after any modifications indicates acceptance of the updated policy.
Last Updated: December 15th, 2024
11. Contact Us
For any questions or concerns regarding your privacy or this policy, please contact us at:
Moira Milano (A brand of Sambhavi Nexus Co.)
Email: legal@moiramilano.com
Address: [Your Physical Address]
We are committed to addressing your privacy concerns and ensuring that your personal data is handled
responsibly and securely.
This detailed Privacy Policy ensures compliance with Indian privacy laws and GDPR standards for international customers, while being specific to Moira Milano’s unique brand identity and e-commerce operations.
Need help?
Contact us at support@moiramilano.com for questions related to refunds and returns. Customer Support:
